Products may be returned within 30 days of the original invoice date, subject to approval. Returns require a Return Material Authorization (RMA) issued by BioSafe in advance. Returns will not be approved if the products are repackaged or relabeled in any way and must be in the same condition as when delivered. A restocking charge of 20% plus return shipping will be assessed on all returns unless merchandise is defective or shipped in error. This applies to all orders once they have left our warehouse. Product returned due to non-compliance with state or federal regulations will be replaced at BioSafe’s expense.